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Notifications issues

For a quick recording of an issue, we know the special shortened workflow ‘quick notification’. You can then complete the registration later and proceed with the normal workflow.

Standard notifications

You can register the following notifications in ISO2ACT:

  • (Customer) Complaints (reported by customers or suppliers regarding their own organization)
  • Internal deviations (direct and indirect processes)
  • Supplier Variances
  • Improvement proposals
  • Accidents
  • Incidents (arbo, environment, infrastructure)

Workflow

The reports are handled via a standardized workflow based on the Plan Do Check Act.

  1. Capture details and attachments
  2. Judge
  3. Resolve / resolve through corrective (remedial) action(s)
  4. Analyze cause and determine possible corrective measure(s) to prevent recurrence

Example message:

What are you waiting for?

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